Delivery Policy

1.1 Electronic Delivery

All our services, including tax advice, consultations, and documents, are delivered electronically. This ensures prompt delivery and easy access for our customers. Delivery methods may include:

• Email correspondence
• Secure document uploads to your personal Taxmena account
• Video conference calls for live consultations
• Messenger chat for quick queries and follow-ups

1.2 Delivery Timeframes

We strive to deliver our services within the agreed-upon timeframe. The specific delivery time for each service will be communicated to you at the time of ordering or during the initial consultation. If there are any delays, we will inform you promptly and provide a revised delivery date.

2.1 Delivery Confirmation

Upon completion of our service, you will receive a notification prompting you to review the delivered work. You will have the option to:

• Accept the delivery
• Request revisions
• Refuse the delivery

2.2 Accept Delivery Button

If you are satisfied with the delivered service, you can click the "Accept Delivery" button. Please note that once you click this button:

• The delivery will be considered final and complete
• You will no longer be able to appeal the delivery or request significant changes
• Minor clarifications or small adjustments may still be addressed at our discretion

3.1 Right to Refuse or Appeal

As a customer, you have the right to refuse or appeal the delivery if you believe that:

• The delivery was not completed properly
• The advice or service does not adequately address your query
• There are significant errors or omissions in the delivered work
• The delivery does not meet the agreed-upon specifications

3.2 Appeal Process

To appeal a delivery:

1. Contact our customer support team within 7 days of the delivery completion date
2. Clearly state the reasons for your appeal
3. Provide any relevant documentation or evidence to support your appeal
4. Our team will review your appeal within 3 business days
5. We will work with you to resolve any issues and ensure your satisfaction

3.3 Appeal Timeframe

You have 7 days from the date of delivery completion to submit an appeal. After this period:

• Appeals will no longer be accepted
• The delivery will be considered final and complete
• Any further changes or consultations may be subject to additional fees

While we strive to accommodate all reasonable requests, please note:

• Appeals based on changes in your circumstances after the delivery date may not be accepted
• Revisions that significantly alter the scope of the original service may be treated as a new request
• We reserve the right to refuse appeals that we deem unreasonable or outside the scope of the agreed-upon service

To ensure the highest quality of service:

• All advice undergoes a peer review process before delivery
• We regularly update our knowledge base to ensure accuracy and compliance with the latest tax laws
• Our team undergoes continuous professional development and training
• We welcome your feedback to continuously improve our services