Return and Appeal Policy

This policy applies to two main groups of users on the Taxmena platform:

• Customers: Individuals or businesses seeking tax consultation services
• Tax Consultants: Professional tax advisors providing services through our platform

Our quality assurance team plays a crucial role in maintaining high standards on the platform:

• Regular review of completed consultations
• Monitoring of customer feedback and ratings
• Assessment of timeliness and accuracy of advice provided
• Evaluation of professionalism and communication skills

3.1 Customer Appeals

Customers may initiate an appeal if:

• The advice received is inaccurate or incomplete
• The service was significantly delayed without proper communication
• The consultant failed to address the specific questions or concerns raised
• There was a breach of confidentiality or professional conduct

3.2 Tax Consultant Appeals

Tax consultants may initiate an appeal if:

• The customer provided incomplete or inaccurate information
• The customer's expectations were outside the agreed scope of work
• There were extenuating circumstances causing unavoidable delays
• The customer violated platform rules or professional conduct standards

1. The appealing party submits a formal request through the platform
2. The quality assurance team reviews the appeal within 3 business days
3. Both parties are given an opportunity to provide additional information
4. The team may consult with independent tax experts if necessary
5. A decision is made based on the evidence and platform guidelines
6. Both parties are notified of the decision and any resulting actions

• Appeals must be submitted within 14 days of service completion
• The review process typically takes 5-10 business days
• In complex cases, the review may be extended, and parties will be notified

• Full or partial refund to the customer
• Requirement for the tax consultant to provide additional service or clarification
• Adjustment of ratings or feedback on the platform
• Warning or suspension of users who violate platform policies
• No action if the appeal is found to be without merit

Please note the following limitations:

• Decisions made by the quality assurance team are final
• Appeals based on changes in tax laws after service completion may not be accepted
• We cannot guarantee specific outcomes in tax matters
• Repeated frivolous appeals may result in account restrictions

For any questions about this policy or to initiate an appeal, please contact our support team at:

Email: support@taxmena.com

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

Refunds will be done only through the Original Mode of Payment.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections to stay updated about changes on the website. Modifications will be effective on the day they are posted.

Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.