Privacy Policy

    Protecting your privacy is our top priority at Taxmena

    At Taxmena, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services.

    All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

    1. Information Collection

    1.1 Messenger Chat Records

    We maintain records of all messenger chat conversations between our consultants and customers. These records are kept to ensure the quality of our service and to resolve any potential disagreements regarding service delivery.

    1.2 Video Chat Records

    Video chat sessions are recorded and stored for a period of 10 days. By participating in a video call, both the Consultant and the Customer agree to the recording. A notification will be displayed before joining a video call to confirm consent to recording.

    2. Data Usage and Storage

    2.1 Purpose

    The chat and video records are maintained solely for the purpose of service quality assurance and dispute resolution.

    2.2 Confidentiality

    All collected data, including chat and video records, are kept under strict privacy measures. We do not share this information with any third parties unless required by law.

    2.3 Legal Compliance

    In the event that we are legally obligated to disclose any information, we will notify the affected parties of this requirement.

    3. Non-Disclosure Agreement

    3.1 Confidentiality Obligation

    Both Taxmena and its customers agree to maintain the confidentiality of all information discussed during consultations. Neither party is permitted to use or disclose any information without the other party's written consent.

    3.2 Scope

    This non-disclosure agreement covers all forms of communication, including but not limited to chat messages, video calls, emails, and any other form of information exchange related to the services provided.

    3.3 Duration

    The confidentiality obligations outlined in this agreement remain in effect indefinitely, even after the termination of services.

    4. Data Security

    We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits.

    5. Your Rights

    You have the right to request access to your personal information, to ask for corrections or deletions, and to withdraw your consent for data processing at any time. However, please note that this may affect our ability to provide you with our services.

    6. Changes to This Policy

    The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections to stay updated about changes on the website. Modifications will be effective on the day they are posted.

    7. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    Email: support@taxmena.com

    By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

    Last updated: 19th August 2024